How Are We Different
Currently, in Vietnam, the field of translation has no shortage of outstanding names with many years of experience and a certain foothold in the industry. Despite our quite young age, Tomato has done things that are far beyond that of competitors in the same industry. With the creativity and enthusiasm of our young staff, we can do things that exceed the expectations of our customers.
In 5 years of establishment and development, Tomato’s development can be visualized with one word, which is “speedy.” So, what is the secret that makes Tomato outstanding and different?
The quality of human resources makes a difference
It can be said that one of the factors that is the direct key to Tomato’s success is the diverse and powerful team of translators. In addition to more than 100 well-trained professionals working in 4 headquarters in Vietnam, Indonesia and Thailand, the company also owns 3,000 freelancers who are professional collaborators around the world. Diversity not only demonstrates strong potential but also strengthens the trust of enterprises when deciding to have a longstanding cooperation with Tomato.
Thanks to the strength of human resources, all projects, from receiving the requirements to returning finished products, must go through a rigorous process according to international standards to ensure the highest level of quality. The company has been following a 9-step specialized document translation project implementation process that allows us to provide translations with the highest quality.
All of our efforts are focused on customers without competition
Every Tomato-er is devoted to the motto “All for customers.” Beating or surpassing the opponent has never been a concern for each individual here. Therefore, it is not difficult to understand that the customer satisfaction rate when cooperating with the company can be up to 100%.
In terms of the teamwork spirit, the CEO of the company stated, “We do not try to compete fiercely at all costs. I always keep in mind that the customer’s wishes are the first priority. Thus, 100% of each individual’s effort is placed on the requests of the customers.
Dynamic, efficient company size and structure
Tomato’s account director said, “The faster the company grows, the easier it becomes to be stagnant and inefficient. Many administrative procedures that arise will become more time-consuming than the work itself…” Therefore, Tomato has scientifically divided departments and projects. Each department streamlines human resources so that quality over quantity, each group has a process that works best for them. As a result, the company’s operations are more dynamic and efficient.
Moreover, Tomato Media is honored to be certified ISO 9001:2015 on the international standard translation system by the Center for Testing and Quality Certification. ISO 9001:2015 marks an important turning point for Tomato’s development in the future.